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8600 W. Bryn Mawr Avenue

Suite 710 N

Chicago, IL 60631

Tel: 847.375.4720

Fax: 847.375.6320

Email: info@nahq.org

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© 2020 National Association for Healthcare Quality

AGENDA

TUESDAY, MAY 5, 2020
Session times are subject to change
9:30-10:00 AM
  THE CONNECTIONS           

BREAKFAST AND NETWORKING

Light breakfast will be provided while you make connections.

10:00 - 10:05 AM
  WELCOME           

Carole Guinane, MBA RN CPHQ

Executive Director, ASC Operations 
Cedars Sinai 

2020 NAHQ President  

10:05-11:00 AM
  THE CHALLENGE           
OPENING PLENARY

David Mayer, MD 

Executive Director, MedStar Institute for Quality and Safety 
MedStar Health 

The challenges and disruptions that are transforming healthcare are calling for retraining the workforce. A pioneer, in quality and safety who transformed MedStar Health’s approach to improvement during a period of growth and now leads its Research Institute dedicated to clinical healthcare innovation, Dr. Mayer will speak about what leaders will have to do differently today. Healthcare has the same players but a different playing field, he points out. The urgency to achieve sustainable models that drive value and provide the type of care that serves patients’ needs is being aided and challenged by new technologies, the use of data, and a reliance on humans from bench to bedside and into the community. How will healthcare workers successfully adapt and interface with these advancements? Dr. Mayer takes an introspective look at MedStar’s success, exploring how the organization would have to think differently today in their quest to reduce risk, improve quality, safety and prepare their workforce to achieve game-changing goals.

11:00 - 11:45 AM 
  THE SOLUTION           
OVERVIEW

Stephanie Mercado, CAE

Chief Executive Officer and Executive Director

NAHQ

Succeeding in Today's Healthcare Reality Through New Workforce Structures and Competencies

The healthcare workforce of the future is rooted in industry-standard quality competencies and early adopters are already experiencing the results. Understand the new workforce development models that are driving change and that will sustain healthcare through new quality competencies and structures – a NAHQ presentation followed by a discussion with health system leaders.

11:45 AM - 12:00 PM
  THE SOLUTION            
PANEL DISCUSSION         

Joan Gelrud, RN MSN CPHQ FACHE 
Senior Vice President, Health Plan and
Hospital Quality 
Kaiser Permanente 

Istikram Qaderi, MD MPS
Chief Quality and Transformation OfficerPenn Highlands Healthcare

 

Madhu Mallela, PHD RN BSN MBA CPHQ CIC 
System Vice President, Quality and Patient Safety, Center for Clinical Excellence 
SSM Health  

Patricia Resnik, MJ MBA RRT FACHE CPHQ CHC

Vice President, Care Management and
Carelink CareNow 
ChristianaCare 

A discussion on revising workforce structures and competencies – with organizations who are ahead of the curve.

12:00 - 1:00 PM
  THE CONNECTIONS          

LUNCH AND NETWORKING

Lunch will be provided while you make connections and continue the quality conversation.

1:00 - 1:45 PM
  THE RESULTS           
KAISER PERMANENTE

Joan Gelrud, RN MSN CPHQ FACHE 
Senior Vice President, Health Plan and Hospital Quality 
Kaiser Permanente 

Alen Vartan, MPH CPHQ 
Executive Director, National Quality Governance and Information Connection 
Kaiser Permanente 

Berny Gould, MNA RN CPHQ
Senior Director, National Quality Governance 
Kaiser Permanente 

Kaiser Permanente is recognized as one of America’s leading health care providers and largest not-for-profit health plans. Quality is foundational to the organization’s mission, vision, and business strategy. During this session, Kaiser Permanente will share how it leverages a learning culture of continuous improvement, systems, data and tools to govern quality performance in service of 12.2 million members across eight states and the District of Columbia. More specifically, Kaiser Permanente’s leaders will: 

  • Discuss how the Board of Directors utilizes infrastructure and information to oversee quality of care and reinforce a culture of continuous improvement 

  • Describe Kaiser Permanente’s journey to achieve systemness, including its investment in quality competency alignment & capability building and integrating quality into every aspect of the organization  

  • Share examples of the National Kaiser Permanente Safety Management System with focus on its development, systematic roll out, and cross-functional oversight committee 

  • Describe the tool of aligned incentives and its application of structured prioritization frameworks, inclusive engagement, and data to yield insight and drive action 

1:45 - 2:00 PM
  THE CONVERSATION           
KAISER PERMANENTE         

NAHQ Summit chair Jeffrey DiLisi facilitates engaging conversations between speakers and attendees about the results Kaiser Permanente has achieved.

Jeffrey DiLisi, MD MBA 
Senior Vice President and Chief Medical Officer 
Virginia Hospital Center 

2:00 - 2:30 PM
  THE CONNECTIONS         

BREAK AND NETWORKING

Refreshments will be provided while you make connections and continue the quality conversation.

2:30 - 3:15 PM
  THE RESULTS           
SSM HEALTH         

Alexander Garza, MD MPH 

Chief Medical Office

SSM Health 

Madhu Mallela, PHD RN BSN MBA CPHQ CIC 
System Vice President, Quality and Patient Safety, Center for Clinical Excellence 

SSM Health 

After winning a Baldridge Award, SSM decided to reach farther faster by creating a workforce for the future with newly defined roles and responsibilities built on industry-standard competencies in quality. Beginning by focusing on quality job descriptions, SSM is streamlining quality work for optimization and efficiency to fulfill their mission to move from fee to value, and to prepare itself to take on risk. Undertaking this ambitious path that few have ventured and that’s not completely paved, SSM offers lessons on how to approach and scale this type of transformation including: 

  • Reorganizing to promote synchronization and harmonization

  • Creating a plan for the workforce

  • Developing standard processes

  • Investing in safety and analytics

  • Creating and implementing a High Reliability model

3:15 - 3:30 PM
  THE CONVERSATION           
SSM HEALTH         

Jeffrey DiLisi, MD MBA 
Senior Vice President and Chief Medical Officer 
Virginia Hospital Center

NAHQ Summit chair Jeffrey DiLisi facilitates engaging conversations between speakers and attendees about the results SSM Health has achieved.

3:30 - 4:15 PM
  THE RESULTS           
PENN HIGHLANDS HEALTHCARE         

Istikram Qaderi, MD MPS 
Chief Quality and Transformation Officer 
Penn Highlands Healthcare

Small rural health systems are under pressure to rise to mounting challenges related to value, just like big systems. Hear how a small growing system started their work toward improvement and why small may be a competitive advantage when it comes to both vertical and horizontal alignment. Penn Highlands Healthcare will talk about:​

  • Establishing a systems approach to high reliability from a 'start up' perspective 

  •  What it looks like to get your team set up for high reliability and create a roadmap for a culture of excellence

  • Early wins with quality, patient flow & access, patient retention, safety, patient experience, and workforce development 

  • Staff & physician engagement across the health system and the money saved in the first year of their transformation journey

  • Expectations for the next stage on this journey towards systemness and high reliability

4:15 - 4:30 PM
  THE CONVERSATION           
PENN HIGHLANDS HEALTHCARE         

NAHQ Summit chair Jeffrey DiLisi facilitates engaging conversations between speakers and attendees about the results Penn Highlands Healthcare achieved.

Jeffrey DiLisi, MD MBA 
Senior Vice President and Chief Medical Officer 
Virginia Hospital Center 

4:30 - 4:35 PM
  DAY ONE CLOSING REMARKS          

Jeffrey DiLisi, MD MBA 

Senior Vice President and Chief Medical Officer

Virginia Hospital Center

4:35 - 5:30 PM
  THE CONNECTIONS         
NETWORKING RECEPTION

Hors d'oeuvres will be provided while you make connections and continue the quality conversation at our networking reception.

WEDNESDAY, MAY 6, 2020
Session times are subject to change
7:30 - 8:30 AM
  BREAKFAST SYMPOSIUM          
SPONSORED BY RLDATIX

Timothy McDonald, MD JD
President

Transparent Health Consulting

Director for the Center for Open and Honest Communication

MedStar Institute for Quality and Safety

Professor of Law

Loyola University - Chicago

When Words and Actions Matter Most – Responding to Patient Harm: The Case for Candor 
 

In this session, actual de-identified cases of medical harm will be used to work through the processes associated with the comprehensive, principled, and systematic approach to preventing and responding to patient harm. Dr. McDonald will explore the approaches to patient and family engagement, event reporting, system activation, immediate and ongoing communication with patients, loved ones and the care team, event review with a human-factors engineering and Just Culture focus, and remedies for inappropriate care – all in the context of high reliability. Participants will come to appreciate the power that providing empathic communication along the continuum from harm event through resolution affords to all involved in an unexpected event. 

8:30 - 9:00 AM
  THE CONNECTIONS          
BREAKFAST AND NETWORKING

Light breakfast will be provided while you make connections

9:00 - 9:05 AM
  WELCOME BACK         

Jeffrey DiLisi, MD MBA 

Senior Vice President and Chief Medical Officer

Virginia Hospital Center

9:05 - 9:50 AM
  THE RESULTS           
CHRISTIANACARE 

Sharon Anderson, RN BSN MS FACHE 
Chief Virtual Health Officer and Senior Vice President, Quality and Patient Safety, and President, CareVio

ChristianaCare

Janine Jordan, MD CHQCM FACP 
Medial Director, CareVio

ChristianaCare

Patricia Resnik, MJ MBA RRT FACHE CPHQ CHC 
Vice President, Care Management and
Carelink CareNow

ChristianaCare

At this tertiary care major teaching hospital, which ranks within the top 25 in admissions, ChristianaCare is recognized as a regional center for excellence in multiple specialties and is home to a Level I trauma center for adults and children. As one of the country’s largest healthcare providers, ChristianaCare has embarked on a journey to move from a traditional health system to a system that improves the health of the populations it serves. This shift to a population-based focus has required ChristianaCare’s quality professionals to expand their knowledge and competencies. ChristianaCare has found that NAHQ's Healthcare Quality Competency Framework provides a roadmap to expand the capabilities they need to support its population health goals. In this session attendees will learn: 

  • Why care standardization, provider engagement, care management, cost and quality outcomes are the hallmark of the future of healthcare, and why robust measurement is the key to success  

  • How ChristianaCare is leveraging digital platforms and virtual tools for care delivery that support its road to value  

  • How ChristianaCare has created transparent reporting mechanisms to improve the health of populations in measurable and sustainable ways  

  • How ChristianaCare is developing its quality professionals using NAHQ’s Healthcare Quality Competency Framework as virtual health care delivery evolves

9:50 - 10:05 AM
  THE CONVERSATION          
CHRISTIANA CARE HEALTH SYSTEM

Jeffrey DiLisi, MD MBA 
Senior Vice President and Chief Medical Officer 
Virginia Hospital Center 

NAHQ Summit chair Jeffrey DiLisi facilitates engaging conversations between speakers and attendees about the results Christiana Care Health System achieved.

10:05 - 10:20 AM
  THE CONNECTIONS         
BREAK AND NETWORKING

Refreshments will be provided while you make connections and continue the quality conversation.

10:20 - 11:05 AM
  THE INSIGHTS         
CLOSING PLENARY

Joseph Fifer, FHFMA CPA 

President and Chief Executive Officer 

HFMA 

John Byrnes, MD 
Regional Medical Officer, Northern California 
Adventist Health 

Unlikely Allies: A Quality/Finance Collaboration Success Story

When finance leader Joseph Fifer, CPA, and clinical quality leader John Byrnes, MD, worked together to further the quality and safety agenda at Spectrum Health, the numbers told the story: investments in quality were paying off. Even amid budget cuts, the two continued to pursue and achieve their goals, convincing others from the frontline to the C-suite that the investment was worth it. In this session, Fifer and Dr. Byrnes share their collaborative approach to driving a quality and safety agenda at Spectrum Health. Learn about: 

  • How they led with quality, to win the hearts and minds of physicians and other clinicians  

  • How they used data—goal-based, easy-to-understand, compelling data, that was reported out to executive management and the board 

  • Why they credit their success to working with multidisciplinary teams and building the quality infrastructure by funding staff 

11:05 - 11:20 AM
  THE CONVERSATION          
CLOSING PLENARY

Jeffrey DiLisi, MD MBA 
Senior Vice President and Chief Medical Officer 
Virginia Hospital Center 

NAHQ Summit chair Jeffrey DiLisi facilitates engaging conversations between speakers and attendees about the results Spectrum Health achieved.

11:20 AM - 11:30 AM
  DAY TWO CLOSING REMARKS          

Jeffrey DiLisi, MD MBA 

Senior Vice President and Chief

Medical Officer Virginia Hospital Center 

11:30 AM - 12:15 PM
  TRAIN YOUR TEAM          

A panel discussion with health systems about their experiences and results using NAHQ's industry-standard quality competencies and latest tools to train and restructure their workforce.