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8600 W. Bryn Mawr Avenue

Suite 710 N

Chicago, IL 60631

Tel: 847.375.4720

Fax: 847.375.6320

Email: info@nahq.org

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© 2018 National Association for Healthcare Quality

agenda

Thursday, May 2, 2019

Session times are subject to change
9:30-10:00 AM
  THE CONNECTIONS          
BREAKFAST AND NETWORKING
Light breakfast will be provided while you make connections.
10:00 - 10:05 AM
  WELCOME          
Sandra Jones, BSN MSM RN CPHQ CPHRM LNCC
Director, Quality     
Texoma Medical Center     
2019 NAHQ President
10:05-11:00 AM
  THE CHALLENGE          
OPENING PLENARY
Governor Mike Leavitt
Former Governor of Utah and Secretary of Health and Human Services
Healthcare disruption and the drive to value has arrived: job expectations are changing from the frontlines to the C-suite. Governor Leavitt will frame the challenges and opportunities in the healthcare quality environment.
11:00 - 11:20 AM 
  THE SOLUTION - PART ONE          
Stephanie Mercado, CAE
Chief Executive Officer and Executive Director
NAHQ
NAHQ CEO Stephanie Mercado will offer healthcare organizations a strategic roadmap for delivering quality driven healthcare to their patients while building economic value for themselves by engaging their existing workforce.
11:20 - 11:30 AM
  THE SOLUTION - PART TWO         
John Poelman, MPH
Executive Director
Accountable Care Learning Collaborative
John Poelman makes the case for healthcare organizations to create and foster a value-based culture with the appropriate organizational competencies as a foundational building block for success. He will discuss ACLC's role in developing a corporate competencies framework that yields value and share case examples of how to apply these in the real-world.
11:30 - 11:45 AM
  THE SOLUTION - PART THREE         
Andrew Kopolow, MPA MSW CPHQ PMP CSSBB
Process Improvement Consultant UnitedHealthcare
Andrew Kopolow supported NAHQ as Competency Commission Chair from 2016-2017. He will review NAHQ's HQ Essential Competencies Framework, discuss the validation process and explain how the model can be used to for professional development and performance management.
11:45 AM- 12:15 PM
  THE SOLUTION - PART FOUR          
Norman Kahn, Jr., MD CPE 
Former Executive Vice President and
Chief Executive Officer
Council of Medical Specialty Societies
Norman Kahn is an expert in lifelong learning and continued professional development. He will focus on the positive impact of aligning professions against competency standards and ongoing measurement at the individual level.
12:15 - 12:30 PM
  THE CONVERSATION - Solutions Q&A        
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
Carole Guinane, MBA RN CPHQ
Vice President, System Orthopedics
Sentara Healthcare
2020 NAHQ President  
NAHQ Summit Co-chairs David Nash and Carole Guinane facilitate engaging conversations between speakers and attendees about rethinking the quality workforce.
12:30 - 1:30 PM
  THE CONNECTIONS          
LUNCH AND NETWORKING
Lunch will be provided while you make connections and continue the quality conversation.
1:30 - 2:30 PM
  THE RESULTS - Lifespan         
Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ
Executive Vice President, Nursing Affairs Lifespan
 
Nidia Williams, PhD MBB CPHQ FNAHQ
Vice President, Operational Excellence
Lifespan
2019 NAHQ Competencies Commission Chair
This three-hospital system saved $12M and improved patient safety and satisfaction by leveraging their workforce to improve. Learn how Lifespan leveraged quality competencies and set new workforce expectations to achieve and sustain gains.
  THE CONVERSATION - Lifespan Q&A       
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
Carole Guinane, MBA RN CPHQ
Vice President, System Orthopedics
Sentara Healthcare
2020 NAHQ President  
NAHQ Summit Co-chairs David Nash and Carole Guinane facilitate engaging conversations between speakers and attendees about the results Lifespan has achieved.
2:30 - 3:45 PM
  THE RESULTS - Universal Health Services         
Paul Stefanacci, MD FACS MBA
Vice President, Quality and Chief Medical Officer, Acute Care Division
Universal Health Services
 
Ted Donnelly, MHA BSN
Corporate Director, Quality
Universal Health Services
Brad Neet, MBA RN BSN
Chief Executive Officer
Southwest Healthcare System
 
Nikole DeVries, MSN RN CPHQ
Director, Performance Improvement and Patient Engagement
Southwest Healthcare System
Learn how UHS balances corporate priorities with local needs to drive quality and improvement. Executives from UHS’s corporate office and Southwest Healthcare System come together to talk about the challenges and opportunities of leveraging a competency-based workforce across 350 acute care hospitals, behavioral health facilities, and ambulatory centers across the U.S., Puerto Rico, and the U.K. 
  THE CONVERSATION - UHS Q&A          
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
Carole Guinane, MBA RN CPHQ
Vice President, System Orthopedics
Sentara Healthcare
2020 NAHQ President  
NAHQ Summit Co-chairs David Nash and Carole Guinane facilitate engaging conversations between speakers and attendees about the results UHS has achieved.
3:45 - 4:05 PM
  THE CONNECTIONS         
BREAK AND NETWORKING
Refreshments will be provided while you make connections and continue the quality conversation.
4:05 - 5:05 PM
  THE RESULTS - Project Patient Care          
Pat Merryweather, MA BA
Executive Director
Project Patient Care
Caroline Sommers, MPH
Senior Vice President, Clinical Quality
Oak Street Health
Alvia Siddiqi, MD FAAFP
Vice President, Population Health
Enterprise Population Health,
Advocate Physician Partners
Outpatient care has increased two to three percent annually every year for the last eight years as inpatient care has declined. Primary care is called on to manage health, so that acute events can be minimized. In this environment, primary care offices are assessing the increasing demands of healthcare quality against competency standards in their office settings. Project Patient Care and other panelists will share their approach towards leveraging their workforce to improve clinical and financial outcomes.
  THE CONVERSATION - PPC Q&A           
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
Carole Guinane, MBA RN CPHQ
Vice President, System Orthopedics
Sentara Healthcare
2020 NAHQ President  
NAHQ Summit Co-chairs David Nash and Carole Guinane facilitate engaging conversations between Pat Merryweather, Caroline Sommers, Alvia Siddiqi and attendees about the results Project Patient Care has achieved.
5:05 - 5:15 PM
  DAY ONE CLOSING REMARKS          
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
5:15- 6:15 PM
  THE CONNECTIONS         
NETWORKING RECEPTION
Hors d'oeuvres will be provided while you make connections and continue the quality conversation at our networking reception.

Friday, May 3, 2019

Session times are subject to change
8:00 - 8:30 AM
  THE CONNECTIONS          
BREAKFAST AND NETWORKING
Light breakfast will be provided while you make conections
8:30 - 8:35 AM
  WELCOME BACK         
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
8:35 - 9:35 AM
  THE INSIGHTS - PART ONE          
Stephanie Mercado, CAE
Chief Executive Officer and Executive Director
NAHQ
Ted Donnelly, MHA BSN
Corporate Director, Quality
Universal Health Services
Andrew Kopolow, MPA MSW CPHQ PMP CSSBB
Process Improvement Consultant UnitedHealthcare
 
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
Paul Stefanacci, MD FACS MBA
Vice President, Quality and Chief Medical Officer, Acute Care Division
Universal Health Services
 
Nidia Williams, PhD MBB CPHQ FNAHQ
Vice President, Operational Excellence
Lifespan
Stephanie Mercado will release NAHQ’s new Healthcare Quality Workforce Report, a ground-breaking, self-assessment from quality professionals that details areas of strengths and needed development if the goals of healthcare value are to be met. The research also provides a benchmark for further workforce training and education in quality. She will be joined by Ted Donnelly, Andrew Kopolow, Dr. David Nash, Dr. Paul Stefanacci, and Dr. Nidia Williams to discuss the implications and application of the findings as well as to provide guidance on advancing the quality profession and deepening its impact on the healthcare workforce.
9:35 - 10:00 AM
  THE CONNECTIONS         
BREAK AND NETWORKING
Refreshments will be provided while you make connections and continue the quality conversation.
10:00 - 10:45 AM
  THE INSIGHTS - PART TWO         
Ron Seal
Chief Executive Officer
Texoma Medical Center
Stephanie Mercado, CAE
Chief Executive Officer and Executive Director
NAHQ
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health
David Nash and Stephanie Mercado interview CEO Ron Seal about how he managed significant growth by focusing on culture and staying in touch with front-line staff
10:45 - 11:45 AM
  THE INSIGHTS - PART THREE           
CLOSING PLENARY
Seeing the future: Quality as a business strategy.
Brent James, MD MStat
Former Chief Quality Officer and Executive Director
Institute for Healthcare Delivery
Research at Intermountain Healthcare
11:45 AM - 12:00 PM
  DAY TWO CLOSING REMARKS          
David Nash, MD MBA
Founding Dean
Jefferson College of Population Health