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© 2020 National Association for Healthcare Quality

Joan Gelrud, RN MSN CPHQ FACHE
Senior Vice President, Health Plan and Hospital Quality
Kaiser Permanente

Joan Gelrud received her bachelor’s degree in nursing from the University of Maryland and her master’s degree in nursing from Catholic University of America in cardiovascular nursing with a role tract in education. She is a Certified Professional in Healthcare Quality® (CPHQ), a member of Sigma Theta Tau (the International Nursing Honor Society) and a fellow in the American College of Healthcare Executives. 

Gelrud is the senior vice president of health plan and hospital quality, starting in January 2019. She leads the work to further advance Kaiser Permanente’s nation-leading excellence in quality. She oversees the teams for Care Experience, Risk and Patient Safety, the Design Consultancy, Quality Governance, Accreditation, Licensing and Regulation and the Improvement Institute. She is also the Co-Executive Director of the Care Management Institute.  

Gelrud joined Kaiser Permanente Foundation Health Plan in September of 2015. In her position as VP, Quality, Regulatory and Risk Management for Mid-Atlantic States, Joan provided strategic leadership for Kaiser Permanente to compete as a quality leader in healthcare. She had responsibility for the quality and safety of care, treatment and services provided to members, including outcomes and accreditation, licensing, clinical risk management, peer review and credentialing. Gelrud was responsible for leveraging best practices across the region and served as the Chief Nurse Executive. Gelrud was also responsible for Infection Prevention, Employee Health, Regional Patient Care Services, Clinical Staff Education, Outreach to members and communities via mobile van services. Under the safety umbrella, Gelrud was responsible for patient and workforce safety across the region. She completed Kaiser Permanente’s Executive Leadership Program at Harvard University while in Mid-Atlantic States. 

Prior to joining Kaiser Permanente, Gelrud was Vice President at MedStar St. Mary’s Hospital in Leonardtown, Maryland where responsibilities included Quality, Safety, Data and Analytics, Clinical Resource Management, Stroke Center, Organizational Learning and Research, Community Health Outreach, Human Resources, Imaging, Risk Management, Cardiology, Neurology, Respiratory Therapy, Rehabilitation Services, Patient Advocates, Pharmacy and Laboratory. Some of Joan’s operational accomplishments included opening practices to improve access to pediatric neurology, cardiology and pulmonary outpatient services, working with Children’s National Medical Center and MedStar Georgetown University Hospital. She expanded local interventional radiology and tele-neurology services with the MedStar Washington Hospital Center and MedStar Georgetown University Hospital. Her team achieved a Health Enterprise Zone designation in St. Mary’s County and a competitive state grant to improve access to healthcare, reduce readmissions and address social barriers to health. 

Gelrud’s graduate studies positioned her to serve as MedStar St. Mary’s Patient Safety Officer. She completed the Patient Safety Certificate Program from the Ninth National Quality Colloquium at Harvard University and has a history of working very closely with staff and physicians to promote safe and effective processes.