Nidia Williams, PhD MBB CPHQ FNAHQ
Vice President, Operational Excellence
Nidia Williams is responsible for providing operational oversight for core quality and patient safety functions, including coordinating process and performance improvement initiatives for achieving clinical, operational and service excellence. She received her Bachelor and Master degrees in Speech/Language Pathology from UMass/Amherst and completed post-graduate level studies at Boston University School of Medicine. Additionally, she is a certified TapRooT® Instructor and has participated as a Baldrige examiner in the Massachusetts MassExcellence program.
Dr. Williams earned her Lean certification and Six Sigma Black Belt and Master Black Belt at the Executive Development Center at Bryant University in Rhode Island and received her PhD in Population Health at Northeastern University in Boston, MA. Dr. Williams was awarded fellowship in NAHQ in 2017 and currently serves on the editorial board for the Journal of Healthcare Quality, and the NAHQ Competencies Commission.