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Chicago, IL 60631

Tel: 847.375.4720

Fax: 847.375.6320

Email: info@nahq.org

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© 2020 National Association for Healthcare Quality

OVERVIEW

LEARNING FROM AND WITH LEADERS

THE CHALLENGE

The challenges and disruptions that are transforming healthcare are calling for retraining the workforce. The urgency to achieve sustainable models that drive value and provide the type of care that serves patients’ needs is being aided and challenged by new technologies, the use of data, and a reliance on humans from bench to bedside and into the community. Dr. Mayer takes an introspective look at MedStar Health’s success, exploring how an organization will have to think differently today to reduce risk, improve quality, safety and prepare their workforce to achieve game-changing goals.
OPENING PLENARY
David Mayer, MD 
Executive Director, MedStar Institute for Quality and Safety 
MedStar Health 

THE SOLUTION

Succeeding in Today's Healthcare Reality Through New Workforce Structures and Competencies

 
The healthcare workforce of the future is rooted in industry-standard quality competencies and early adopters are already experiencing the results. Understand the new workforce development models that are driving change and will sustain healthcare through new quality competencies and structures – a presentation by NAHQ CEO Stephanie Mercado followed by a discussion with health system leaders

Stephanie Mercado, CAE

Chief Executive Officer and  Executive Director

NAHQ

Istikram Qaderi, MD MPS

Istikram Qaderi, MD MPS

Chief Quality and Transformation Officer 
Penn Highlands Healthcare

Joan Gelrud, RN MSN CPHQ FACHE

Joan Gelrud, RN MSN CPHQ FACHE

Senior Vice President, Health Plan and Hospital Quality 
Kaiser Permanente

Madhu Mallela, PHD RN BSN MBA CPHQ CIC 

System Vice President, Quality and Patient Safety, Center for Clinical Excellence 
SSM Health

Patricia Resnik, MJ MBA RRT FACHE CPHQ CHC 

Vice President, Care Management and Carelink CareNow 
ChristianaCare

THE RESULTS

These health systems of varying size and complexity have prevailed through new approaches to workforce development and by employing a systems approach to quality and safety. Their new models align competencies, navigate incentives, integrate technology and leverage data – all to improve the health of their populations and create sustainable models for care.  They represent the leading edge of a strategic approach to quality, with new workforce structures and competencies development at the forefront.
Learn how Kaiser Permanente, one of America’s leading health care providers and largest not-for-profit health plans, leverages a learning culture of continuous improvement, systems, data, and tools to govern quality performance and make quality foundational to the organization’s mission, vision, and business strategy. 

Joan Gelrud, RN MSN CPHQ FACHE

Senior Vice President, Health Plan and Hospital Quality 
Kaiser Permanente

Alen Vartan, MPH CPHQ 

Executive Director, National Quality Governance and Information Connection
Kaiser Permanente 

Berny Gould, MNA RN CPHQ

Senior Director, National Quality Governance 
Kaiser Permanente 

SSM, a Baldridge-winning health system reaches farther, creating a workforce for the future with newly defined roles and responsibilities built on NAHQ’s Industry-Standard Healthcare Quality Competency Framework. Beginning by focusing on quality job descriptions, and workforce alignment, SSM serves as an example of how to streamline quality work for optimization and efficiency in pursuing a mission for improving patient care.

Alexander Garza, MD MPH

Chief Medical Officer 
SSM Health 

Madhu Mallela, PHD RN BSN MBA CPHQ CIC 

System Vice President, Quality and Patient Safety, Center for Clinical Excellence 
SSM Health

A quickly growing community health system relies on a framework for excellence and workforce as a bedrock of change to expand and improve, proving that small can be an advantage when it comes to transformation.

Istikram Qaderi, MD MPS

Chief Quality and Transformation Officer 
Penn Highlands Healthcare

ChristianaCare’s pivot to a population-based focus is being supported by digital platforms, virtual tools and transparent reporting mechanisms and has found that NAHQ's Healthcare Quality Competency Framework provides a roadmap to expand its quality professionals’ capabilities to support its population health goals.

Sharon Anderson, RN BSN MS FACHE 

Chief Virtual Health Officer and Senior Vice President, Quality and Patient Safety, and President, CareVio 
ChristianaCare

Janine Jordan, MD CHQCM FACP 

Medial Director, CareVio 
ChristianaCare

Patricia Resnik, MJ MBA RRT FACHE CPHQ CHC 

Vice President, Care Management and Carelink CareNow 
ChristianaCare

THE CONVERSATION

Engaging conversations between speakers and attendees about new workforce models, competencies and how to develop them on the road to value and better serving the needs of communities.

Jeffrey DiLisi, MD MBA

Senior Vice President and Chief Medical Officer 
Virginia Hospital Center 

THE INSIGHTS

CLOSING PLENARY

Unlikely Allies: A Quality/Finance Collaboration Success Story

 
Improving Quality First! became the results-producing call-to-action when finance and clinical quality leaders successfully collaborated to win the hearts and minds of executive management and frontline staff to transform quality and safety at Spectrum Health. Find out how they did it.
Joseph Fifer, FHFMA CPA 
President and Chief Executive Officer 
HFMA
John Byrnes, MD 
Regional Medical Officer, Northern California 
Adventist Health 

THE CONNECTIONS

Make connections and continue the quality conversation during our networking events.