These health systems of varying size and complexity have prevailed through new approaches to workforce development and by employing a systems approach to quality and safety. Their new models align competencies, navigate incentives, integrate technology and leverage data – all to improve the health of their populations and create sustainable models for care. They represent the leading edge of a strategic approach to quality, with new workforce structures and competencies development at the forefront.
Learn how Kaiser Permanente, one of America’s leading health care providers and largest not-for-profit health plans, leverages a learning culture of continuous improvement, systems, data, and tools to govern quality performance and make quality foundational to the organization’s mission, vision, and business strategy.
Joan Gelrud, RN MSN CPHQ FACHE
Senior Vice President, Health Plan and Hospital Quality
Alen Vartan, MPH CPHQ
Executive Director, National Quality Governance and Information Connection
Berny Gould, MNA RN CPHQ
Senior Director, National Quality Governance
SSM, a Baldridge-winning health system reaches farther, creating a workforce for the future with newly defined roles and responsibilities built on NAHQ’s Industry-Standard Healthcare Quality Competency Framework. Beginning by focusing on quality job descriptions, and workforce alignment, SSM serves as an example of how to streamline quality work for optimization and efficiency in pursuing a mission for improving patient care.
Alexander Garza, MD MPH
Chief Medical Officer
Madhu Mallela, PHD RN BSN MBA CPHQ CIC
System Vice President, Quality and Patient Safety, Center for Clinical Excellence
A quickly growing community health system relies on a framework for excellence and workforce as a bedrock of change to expand and improve, proving that small can be an advantage when it comes to transformation.
Istikram Qaderi, MD MPS
Chief Quality and Transformation Officer
Penn Highlands Healthcare
ChristianaCare’s pivot to a population-based focus is being supported by digital platforms, virtual tools and transparent reporting mechanisms and has found that NAHQ's Healthcare Quality Competency Framework provides a roadmap to expand its quality professionals’ capabilities to support its population health goals.
Patricia Resnik, MJ MBA RRT FACHE CPHQ CHC
Vice President, Care Management and Carelink CareNow
Sharon Anderson, RN BSN MS FACHE
Chief Virtual Health Officer and Senior Vice President, Quality and Patient Safety, and President, CareVio
Janine Jordan, MD CHQCM FACP
Medial Director, CareVio